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Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality PDF Author: Stanislav Ivanov
Publisher: Emerald Group Publishing
ISBN: 1787566897
Category : Business & Economics
Languages : en
Pages : 296

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Book Description
Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality PDF Author: Stanislav Ivanov
Publisher: Emerald Group Publishing
ISBN: 1787566897
Category : Business & Economics
Languages : en
Pages : 296

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Book Description
Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies - A Cost-Benefit Analysis

Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies - A Cost-Benefit Analysis PDF Author: Stanislav Hristov Ivanov
Publisher:
ISBN:
Category :
Languages : en
Pages : 9

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Book Description
Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge, conveyor restaurants, self-service information/check-in/check-out kiosks, and many others. Despite the huge advancements in social robotics, the research on robots in tourism has been extremely limited - a gap that is partially filled by this paper. It investigates the costs and benefits of the adoption of RAISA by travel, tourism, and hospitality companies (hotels, restaurants, event organisers, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centres, museums and art galleries and others). Specifically the paper looks at how RAISA influence the competitiveness, service quality, human resource management, service operations processes and standards, hospitality facilities layout, operating costs and revenues, and investigates the conditions under which the adoption of RAISA would be of benefit of the company. The paper acknowledges that the adoption of RAISA is dependent on the labour and technology costs, customers' readiness and willingness to be served by a robots, cultural characteristics of both customers and service providers, the technological characteristics of RAISA solutions and other factors. The paper elaborates on the practical challenges to be faced by tourist companies when introducing RAISA (e.g. related to resistance to change, reengineering of service processes) and provide recommendations to both tourism companies and robot manufacturers how to deal with these challenges.

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality PDF Author: Stanislav Ivanov
Publisher: Emerald Group Publishing
ISBN: 1787566870
Category : Business & Economics
Languages : en
Pages : 296

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Book Description
Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

Robots in travel, tourism and hospitality: Key findings from a global study

Robots in travel, tourism and hospitality: Key findings from a global study PDF Author: Craig Webster
Publisher: Zangador
ISBN: 9549278689
Category : Business & Economics
Languages : en
Pages : 31

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Book Description
This report presents part of the results of the first global study on customers’ perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the activities that customers perceive as appropriate for robotisation, their preferences to be served by robots, and their willingness-to-pay for robot-delivered services. Finally, the report provides recommendations to travel, tourism, and hospitality companies how to implement successfully robotic technologies in their operations.

Handbook of E-Tourism

Handbook of E-Tourism PDF Author: Zheng Xiang
Publisher: Springer Nature
ISBN: 3030486524
Category : Business & Economics
Languages : en
Pages : 1976

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Book Description
This handbook provides an authoritative and truly comprehensive overview both of the diverse applications of information and communication technologies (ICTs) within the travel and tourism industry and of e-tourism as a field of scientific inquiry that has grown and matured beyond recognition. Leading experts from around the world describe cutting-edge ideas and developments, present key concepts and theories, and discuss the full range of research methods. The coverage accordingly encompasses everything from big data and analytics to psychology, user behavior, online marketing, supply chain and operations management, smart business networks, policy and regulatory issues – and much, much more. The goal is to provide an outstanding reference that summarizes and synthesizes current knowledge and establishes the theoretical and methodological foundations for further study of the role of ICTs in travel and tourism. The handbook will meet the needs of researchers and students in various disciplines as well as industry professionals. As with all volumes in Springer’s Major Reference Works program, readers will benefit from access to a continually updated online version.

Iscontour 2022 Tourism Research Perspectives

Iscontour 2022 Tourism Research Perspectives PDF Author: Christian Maurer
Publisher: BoD – Books on Demand
ISBN: 3756261573
Category : Business & Economics
Languages : en
Pages : 292

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Book Description
The International Student Conference in Tourism Research (ISCONTOUR) offers students a unique platform to present their research and establish a mutual knowledge transfer forum for attendees from academia, industry, government and other organisations. The annual conference, which is jointly organized by the IMC University of Applied Sciences Krems and the Management Center Innsbruck, takes place alternatively at the locations Krems and Innsbruck. The conference research chairs are Prof. (FH) Mag. Christian Maurer (University of Applied Sciences Krems) and Prof. (FH) Mag. Hubert Siller (Management Center Innsbruck). The target audience include international bachelor, master and PhD students, graduates, lecturers and professors from the field of tourism and leisure management as well as businesses and anyone interested in cutting-edge research of the conference topic areas. The proceedings of the 9th International Student Conference in Tourism Research include a wide variety of research topics, ranging from consumer behaviour, tourist experience, information and communication technologies, marketing, destination management, and sustainable tourism management.

Handbook of Research on Innovative Management Using AI in Industry 5.0

Handbook of Research on Innovative Management Using AI in Industry 5.0 PDF Author: Garg, Vikas
Publisher: IGI Global
ISBN: 1799884996
Category : Business & Economics
Languages : en
Pages : 351

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Book Description
There is no industry left where artificial intelligence is not used in some capacity. The application of this technology has already stretched across a multitude of domains including law and policy; it will soon permeate areas beyond anyone’s imagination. Technology giants such as Google, Apple, and Facebook are already investing their money, effort, and time toward integrating artificial intelligence. As this technology continues to develop and expand, it is critical for everyone to understand the various applications of artificial intelligence and its full potential. The Handbook of Research on Innovative Management Using AI in Industry 5.0 uncovers new and innovative features of artificial intelligence and how it can help in raising economic efficiency at both micro and macro levels and provides a deeper understanding of the relevant aspects of artificial intelligence impacting efficacy for better output. Covering topics such as consumer behavior, information technology, and personalized banking, it is an ideal resource for researchers, academicians, policymakers, business professionals, companies, and students.

Information and Communication Technologies in Tourism 2021

Information and Communication Technologies in Tourism 2021 PDF Author: Wolfgang Wörndl
Publisher: Springer Nature
ISBN: 303065785X
Category : Business & Economics
Languages : en
Pages : 581

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Book Description
This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the [email protected] virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.

An Introduction to the Geography of Tourism

An Introduction to the Geography of Tourism PDF Author: Velvet Nelson
Publisher: Rowman & Littlefield
ISBN: 1538135183
Category : Business & Economics
Languages : en
Pages : 422

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Book Description
Tourism is an astonishingly complex phenomenon that is becoming an ever-greater part of life in today’s global world. This clear and engaging text introduces students to this vast and diverse subject through the lens of geography, the only field with the breadth to consider all of the aspects, activities, and perspectives that constitute tourism.

Smart Trends in Computing and Communications

Smart Trends in Computing and Communications PDF Author: Yu-Dong Zhang
Publisher: Springer Nature
ISBN: 9811699674
Category : Computers
Languages : en
Pages : 786

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Book Description
This book gathers high-quality papers presented at the Sixth International Conference on Smart Trends in Computing and Communications (SmartCom 2022), organized by Global Knowledge Research Foundation (GR Foundation) in partnership with IFIP InterYIT during January 11–12, 2022. It covers the state of the art and emerging topics in information, computer communications, and effective strategies for their use in engineering and managerial applications. It also explores and discusses the latest technological advances in, and future directions for, information and knowledge computing and its applications.